Returns and Refund policy
Thanks for shopping at Pre-Grouping Railways.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Returns are not accepted for undamaged items.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable as we offer free postage in the first instance.
Contact Us
If you have any questions on how to return your item to us, contact us.